Privacy Policy

Effective date: August 17, 2026

Pomegranate Post respects your privacy and is committed to handling personal information thoughtfully and responsibly.

Pomegranate Post is operated by Strong Roots Web Design LLC. This Privacy Policy explains what information we collect through pomegranatepost.co, how we use and share that information, and the choices available to you.

Information We Collect

Information You Provide

We may collect information that you provide when you:

Purchase or manage a Pomegranate Post membership
Create or use a customer account
Contact us through our website
Request support, cancellation, or an address change
Join an email list or otherwise communicate with us

This information may include:

Your name
Your email address
Your telephone number, if provided
Billing and shipping addresses
Order, payment, and subscription information
Account login information
Messages and support requests
The child recipient’s name
A gift or personal message
Other personalization information you choose to provide

Please provide only the information necessary to fulfill your order or request.

Payment Information

Payments are processed through Stripe and its financial partners. Pomegranate Post does not directly receive or store your complete credit or debit card number.

Stripe may collect payment information, billing details, device information, and information used to process payments, prevent fraud, and comply with legal obligations. Stripe handles this information according to its own privacy policy:

https://stripe.com/privacy

Information Collected Automatically

When you visit the website, certain information may be collected automatically through cookies and similar technologies. This may include:

Internet Protocol address
Browser and device type
Pages viewed
Referring website
Approximate location derived from an Internet Protocol address
Dates and times of visits
Actions taken on the website
Advertising or campaign information

We may use this information to operate the website, understand how visitors use it, improve performance, prevent fraud, and measure the effectiveness of advertising.

How We Use Information

We may use personal information to:

Process and fulfill orders
Create and manage customer accounts
Process recurring subscription payments
Prepare, personalize, and mail Pomegranate Post envelopes
Deliver digital activities and membership communications
Send order, shipping, renewal, and cancellation notices
Respond to questions and customer-service requests
Maintain accurate subscription and mailing records
Prevent fraud and protect the website
Improve our products, services, and website
Measure website traffic and advertising performance
Comply with tax, accounting, contractual, and legal obligations
Enforce our Terms & Conditions

We do not use a child recipient’s information for unrelated advertising or marketing directed to that child.

Information About Children

Pomegranate Post creates physical mail and activities for children, but the website, checkout process, customer accounts, and payment services are intended for adults.

A parent, legal guardian, gift purchaser, or other authorized adult must submit and manage all orders. Children should not create accounts, complete forms, submit orders, or provide personal information directly through the website.

When an adult provides a child’s name, mailing address, or personalization details, we use that information only as reasonably necessary to:

Personalize the child’s mail
Address and deliver physical mailings
Manage the membership
Provide customer support
Fulfill the purposes explained when the information was submitted

By providing information about a child, you confirm that you are the child’s parent or legal guardian, or that you otherwise have permission to provide the information for the requested gift or membership.

We do not knowingly collect personal information online directly from children under 13. If you believe a child has submitted information directly to us without appropriate adult permission, contact us at sarah@strongrootswebdesign.com. We will review the request and delete the information when appropriate.

A parent or legal guardian may contact us to review, correct, or request deletion of information associated with their child.

Cookies, Analytics, and Advertising

The website may use cookies and similar technologies that are necessary for:

Shopping-cart and checkout functions
Customer login and account features
Website security
Subscription management
Payment processing
Remembering website preferences

We may also use analytics and advertising technologies, including tools provided by Meta and other service providers, to understand website activity, measure advertising performance, and show or improve advertisements.

These providers may collect information about your browser, device, website activity, and interactions with advertisements. Their use of information is governed by their own privacy policies.

You may be able to limit cookies through your browser settings. Blocking necessary cookies may prevent the cart, checkout, customer account, or other website features from working correctly.

Contact Forms

Our contact form is provided through Jotform. Information submitted through the form is processed by Jotform on our behalf and made available to Pomegranate Post so that we can respond to your message.

Jotform’s privacy policy is available at:

https://www.jotform.com/privacy/

Please do not submit payment card information or other highly sensitive information through the contact form.

How We Share Information

We may share information with service providers that help us operate Pomegranate Post, including providers of:

Website hosting and security
Ecommerce and subscription management
Payment processing
Email delivery
Contact forms
Shipping and postal services
Analytics and advertising
Bookkeeping, tax, and professional services
Fraud prevention and technical support

These providers receive information as needed to perform services for us and may process information under their own privacy policies and legal obligations.

We may also disclose information when reasonably necessary to:

Comply with a law, court order, or lawful government request
Enforce our agreements
Detect or prevent fraud, abuse, or security problems
Protect the rights, safety, and property of Pomegranate Post, our customers, or others
Complete a business transfer, reorganization, sale, or similar transaction

We do not sell or rent children’s names, mailing addresses, or personalization information.

Email Communications

We may send transactional emails related to orders and memberships, including payment receipts, renewal notices, shipping updates, digital membership materials, account notices, and cancellation confirmations.

If you separately choose to receive promotional emails, you may unsubscribe using the link included in those messages. Unsubscribing from promotional emails will not stop necessary transactional or membership communications.

Data Retention

We retain information for as long as reasonably necessary to:

Maintain and fulfill an active membership
Complete orders and mailings
Provide customer support
Maintain business, accounting, and tax records
Resolve disputes
Prevent fraud
Comply with legal obligations

We do not intend to retain a child recipient’s personal information longer than reasonably necessary to fulfill and manage the membership, subject to any information we must retain for legal, accounting, fraud-prevention, or recordkeeping purposes.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information. However, no website, electronic transmission, payment system, or storage method can be guaranteed to be completely secure.

You are responsible for keeping your account password confidential and for notifying us if you believe your account has been accessed without permission.

Your Choices and Requests

Depending on your location and applicable law, you may have the right to request that we:

Provide information about personal information we hold
Correct inaccurate information
Delete certain information
Limit or object to certain uses of information
Provide a copy of certain information

You may also request an address change, cancel a membership, or update account information through your customer account or by contacting us.

We may need to verify your identity or authority before completing a privacy request. Certain information may be retained when required for legal, accounting, security, or contractual reasons.

To submit a request, email sarah@strongrootswebdesign.com or use the contact form at:

https://www.pomegranatepost.co/contact/

Third-Party Links

The website may contain links to websites or services operated by other organizations. Pomegranate Post is not responsible for the privacy practices or content of those third-party services. Please review their privacy policies before providing information.

Changes to This Privacy Policy

We may update this Privacy Policy as our services, technology, or legal obligations change. The revised policy will be posted on this page with an updated effective date.

If a change materially affects how we use personal information, we will provide additional notice when required by law.

Contact Us

Questions or requests concerning this Privacy Policy may be sent to:

Pomegranate Post
Operated by Strong Roots Web Design LLC
Email: sarah@strongrootswebdesign.com
Website: https://www.pomegranatepost.co/
Contact form: https://www.pomegranatepost.co/contact/